Support Request
Let customers submit support requests with all the context you need.
Overview
A support request form gives customers a structured way to ask for help and gives your team the context to resolve issues faster. This template captures the problem, its priority and any screenshots up front, so agents avoid back-and-forth. With NodumForms you can build it in minutes, brand it to match your help centre, and embed it on a contact or support page so requests come in cleanly organised.
A well-built support form collects everything an agent needs before the first reply. This template asks for the customer's name and email, a clear subject, a description of the issue, a priority level and an optional file upload for screenshots or logs. NodumForms offers Short Text, Long Text, Single Select, Dropdown, Email and File Upload question types, so you can route by topic, capture account details and let customers attach evidence. Use the drag-and-drop builder to add the categories that match your product, and apply your brand colours and logo so the form feels like a trusted part of your help centre rather than a generic contact box.
Every request lands in your responses dashboard with a live count, so your team can see the queue at a glance. Table view is ideal for triaging by priority and date, while Individual view shows the full context of a single request, including any attached screenshots. Export requests to CSV to feed your reporting or to import into another tool. Server-side validation keeps contact details accurate, TLS encryption protects the conversation, and hashed IP addresses safeguard customer privacy. When a request is resolved and the data is no longer needed, you can delete the response to keep your records tidy and GDPR-friendly. Clear priority levels help your team tackle the most urgent issues first.
Perfect for
Give your support team the full picture upfront
Customer support and operations teams use this form as a help-desk intake channel. Consider a software company without a full ticketing system: they embed a support request form on their help page, asking for a description, priority and a screenshot upload. Agents triage the queue in Table view by priority, open each request to see the attached screenshot, and resolve issues without chasing customers for missing details.
Why this template works
- Capture the issue, priority and screenshots upfront to cut back-and-forth.
- Triage the queue by priority and date using the Table view.
- Let customers attach screenshots or logs with the File Upload field.
- Delete resolved requests when no longer needed to stay GDPR-friendly.
How to use
- Open the Support Request template, which includes priority and file upload fields.
- Add your product categories in the builder and apply your help centre colours and logo.
- Publish the form and embed it on your support or contact page, or share the link.
- Triage requests in the Table view by priority, then export to CSV for reporting.
What this template includes
- Full name
- Email address
- Subject
- Describe your issue
- Priority
- Attach a screenshot or file
- Product area
FAQ
- Can customers attach screenshots to their request?
- Yes. The File Upload question type lets customers attach screenshots, logs or documents directly to their support request. Agents can view each attachment in the Individual view alongside the full context of the request.
- How do I prioritise incoming requests?
- Add a Single Select or Dropdown field for priority, then use the Table view in your dashboard to sort and triage by priority and date. This helps your team tackle the most urgent issues first.
- Is this a full ticketing system?
- It is an intake form rather than a ticketing tool. It captures structured requests in your dashboard, where you can review and export them. Many small teams use it as a lightweight help-desk channel before adopting a dedicated system.