Customer Satisfaction (CSAT)
Measure customer satisfaction with a quick CSAT survey.
Overview
A customer satisfaction survey, or CSAT, measures how happy customers are with a specific interaction. This template keeps it short: a satisfaction rating and an optional comment, so you get a high response rate and a clear score. With NodumForms you can build it in minutes, brand it to match your business, and share it by link or embed it on a thank-you page after a purchase or support contact.
The most effective CSAT surveys ask one core question and let customers add detail if they wish. This template leads with a satisfaction rating about a recent interaction, followed by an optional comment box and an optional reference such as an order or ticket number. NodumForms offers Rating, Long Text, Short Text and Single Select question types, so you can keep the survey to two or three quick fields. Use the drag-and-drop builder to phrase the rating question around the exact moment you want to measure, and apply your brand colours and logo so the survey feels like a natural close to the interaction.
Because CSAT is most useful when measured consistently, this template is built to be sent again and again. Your responses dashboard shows a live count and a per-question summary, so you can watch your average satisfaction score trend over time. Individual view lets you read the comments behind a low score and follow up where needed. Export responses to CSV to chart your CSAT alongside other metrics or to report to stakeholders. Server-side validation keeps the data clean, and hashed IP addresses with TLS encryption protect customer privacy. Send the survey right after the interaction, while the experience is still fresh, for the most accurate results.
Perfect for
Track satisfaction at every key touchpoint
Support, success and operations teams use this survey to measure satisfaction after a defined interaction. Imagine a support team linking a CSAT survey at the end of every resolved ticket: customers rate the experience and optionally explain why. The team watches the average score in the Summary view, reads low-score comments in Individual view, and exports to CSV each month to report the trend to leadership.
Why this template works
- A single rating question keeps the survey quick and lifts your response rate.
- Track your average satisfaction score over time in the per-question summary.
- Read the comments behind low scores in Individual view to follow up.
- Export responses to CSV to report your CSAT trend to stakeholders.
How to use
- Open the Customer Satisfaction template for a quick rating-and-comment survey.
- Phrase the rating question around your interaction and apply your brand colours and logo.
- Publish the survey and embed it on a thank-you page, or share the link after each interaction.
- Track your average score in the Summary view and export responses to CSV to report trends.
What this template includes
- How satisfied were you with this experience?
- What is the main reason for your score?
- Order or ticket reference
- May we contact you about your feedback?
FAQ
- When should I send a CSAT survey?
- Send it right after the interaction you want to measure, such as a completed purchase or resolved support ticket, while the experience is fresh. Embedding it on a thank-you page is an effective way to capture immediate feedback.
- Can I track my satisfaction score over time?
- Yes. The per-question Summary view shows your average rating, and because the survey is consistent, you can watch the trend as responses accumulate. Export to CSV when you want to chart CSAT alongside other metrics.
- How long should a CSAT survey be?
- Very short. This template uses a single rating question plus an optional comment. Keeping it to two or three fields maximises completion, as customers are more likely to finish a quick survey than a long one.